1. SECURING YOUR DATE

• Reservation Fee: A $300 non-refundable fee is required to secure your date. This covers our admin, prep, and ensures we don't book anyone else for your time slot.

• Final Payment: Your balance is due 30 days before the event. For "short-notice" bookings (within 30 days), full payment is required by the date specified on your invoice.

• Late Fees: To keep our operations running smoothly, late payments incur a fee of $15 per day.

2. CANCELLATIONS & FLEXIBILITY

• We understand plans change! If you cancel more than 30 days out, you only lose the reservation fee.

• If you cancel within 30 days, payments are non-refundable, but we will provide a service credit for you to use within 12 months.

3. THE SETUP

• Space & Power: We need a flat 2m x 2m area and access to a standard power outlet within 5m.

• Indoor/Outdoor: We love a garden party, however, our equipment doesn't. Outdoor setups must be approved in advance and require a flat, dry surface with full overhead cover (marquee).

• Idle Time: If you need us to set up early (more than 1 hour before start) or "pause" during the event, an Idle Fee may apply.

4. GUEST SAFETY & EQUIPMENT

• Damage: The booking client is responsible for the equipment. If a guest causes damage (beyond normal wear and tear), repair or replacement costs will be invoiced to the client.

• Kids: Children under 12 must be supervised by an adult while using the booth to prevent accidents.

• Conduct: Our staff deserve a safe work environment. We reserve the right to pause or stop service if guests become unruly or if the equipment is at risk.

5. PHOTO DELIVERY & PRIVACY

• The Gallery: You’ll receive your digital gallery within 10 days. Please download them promptly, as links expire after 90 days.

• Marketing: We love showing off your beautiful events! We may use photos for social media/marketing unless you opt-out in writing before the event.

• Privacy: If a guest wants a specific photo removed from the gallery later, just email us at support@rairephotobooth.com.au and we’ll handle it.

6. STAFF BREAKS

• For events where our team is on-site for 5+ hours, they are entitled to a 20-minute break (usually during dinner/speeches).

• A vendor meal is always appreciated for these longer shifts.