What can we help you with?

To secure your date and our services, we require a $300 non-refundable booking fee.

This deposit covers the administrative costs of preparing your custom designs and ensures your event is locked into our calendar. Please note that this fee is non-refundable, as it prevents us from taking other bookings for your date.

The remaining balance should be settled at least 30 days before your event. You can pay it online or via the provided payment methods.

If you have any questions or concerns, please email us at support@rairephotobooth.com.au.

Subject to available, you can enquire to make a last-minute booking, but a non-refundable full payment is required 48 hours before the booking.

If you have any questions or concerns, please email us at support@rairephotobooth.com.au.

We will send you a link to your event online gallery within 10 days after your event has ended. Once up, your online gallery will be available for 30 days.

Please make sure to download your digital copies during this time, as they cannot be retrieved after removal.

If you have any questions or concerns, please email us at support@rairephotobooth.com.au.

All cancellations must be sent in writing via email. While all payments made are non-refundable, we try to be as flexible as possible; if you cancel more than 10 days before your event, your payments will be held as a credit. This credit is valid for any booking made within 12 months of your original date.

If you have any questions or concerns, please email us at support@rairephotobooth.com.au.

Additional charges may apply for extended waiting periods, and certain dates like public holidays. A late payment fee may also apply for payments.

If you have any questions or concerns, please email us at support@rairephotobooth.com.au.

The hirer assumes full responsibility for any damage by guests to the equipment. You will be charged for the repair or replacement of damaged parts.

If you have any questions or concerns, please email us at support@rairephotobooth.com.au.

While we cover the cost of our own parking, we ask that you provide clear instructions regarding onsite parking or loading docks at your venue.

Please communicate any parking restrictions or specific access points to us at least 14 days before the event so we can ensure a smooth and timely arrival.

We take care of everything! Our team typically arrives one hour prior to your start time for 'bump-in' and stays one hour after your event for 'bump-out', both of which are included in your package.

If your venue requires setup earlier in the day or collection the following morning, please let us know so we can check our logistics and availability.

If you have any questions or concerns, please email us at support@rairephotobooth.com.au.

We take safety seriously. If guests become abusive, we reserve the right to shut down the equipment and leave the venue. In the event of equipment failures due to our fault, we will extend the hire period to compensate for lost time.

If you have any questions or concerns, please email us at support@rairephotobooth.com.au.

We are committed to protecting children's privacy and safety. If you believe a child has provided us with personal information, please contact us, and we will take appropriate action, including data removal. We also ensure that all booth attendants have an up-to-date Working With Children Check.

If you have any questions or concerns, please email us at support@rairephotobooth.com.au.